Gurdaspur Police has launched Community Oriented Policing to provide better services to the common people. In order to streamline the grievance redressal system, PROs (Public Relations Officers) have been posted in each Police Station headed by an ASI assisted by four Constables/Head constables including two Lady Police officers of the rank of Constable/Head Constable. The PROs are working as Community Police Officers. People coming to the Police Station can lodge their grievances with the PRO team. The FIR book and Station diary remain with this team. The system has received very good response from the common public. Basically, this has wiped out British model of Munshi system and Daroga system from the policing at the root level.
Besides this, complaints cum suggestion boxes have been installed in each Police Station as well as at public places in the cities of Pathankot and Gurdaspur. People can drop their grievances if they are not entertained in the Police Stations. The common people are also coming forward with suggestions and information regarding crime and criminals. The keys of the boxes are with the SSP and he personally opens it, daily in the cities and weekly in the rural areas.
To ensure better accessibility, three mobile numbers (cell phone) have been made public -- One is with Police Control room, another in the SSP office and the third one is with the SSP. All the three mobile numbers remain open round the clock. The SSP does not hesitate to attend phone calls even at midnight if someone is in trouble. All the officers now take keen interest to listen to the common people
PCR: 01874-221966, 9876170350
SSP office: 01874-241173(office hour), 9876424042(24 hours)
SSP: 9814085205, 9915737465(24 hours)