Tribune News Service
Gurdaspur, March 26
Going hi-tech, the district police has done away with the munshi and the daroga system. In the era of computers, munshis and darogas, who were in direct public dealing since the British rule, have now been replaced with the Internet.
The e-mail system has been introduced in the functioning of the department by the district police chief Kunwar Vijay Pratap Singh, who is also heading the charge of Batala, a separate police district created during militancy.
To ensure accessibility, three mobile cell numbers, 9876170350 at the police control room, 9876424042 at the SSP office and 9814085205 with the SSP, have been made available round the clock. In addition, an e-mail ID (firstname.lastname@example.org) has also been dedicated to receive complaints and suggestions from general public.
Talking to The Tribune, Vijay Pratap Singh claimed that teams of public relation officers (PROs)
had been constituted to hear public grievances at each police station. Complainants feeling unattended at police stations could contact the PRO team and lodge their complaints.
"We have also separated investigation from law and order at police stations and at the district level as well. We already have standing order from the inspector general of police (IGP) since 1977, however, it was not operational at the police station level. We have implemented it with partial modifications," the SSP claimed.
The complainants can send their complaints to the SSP directly on the e-mail and the FIRs will be registered on the basis of information sent at this account.
Complaint/ suggestion boxes have also been placed at all police stations and public places in Gurdaspur and Pathankot। Informers can drop details of crime and criminals in these boxes.